Effective Date: 1 July 2026

At Aeraki Palms, we understand that travel plans can change. This Refund Policy explains the cancellation windows, refund amounts, and processing timelines that apply to reservations made through our website, over the phone, or via WhatsApp. By confirming a booking with us, you agree to the terms set out below.

1. Scope of this Policy

This policy applies to all reservations at Aeraki Palms, including private luxury villas, plunge pool cottages, banquet bookings, and rooftop restaurant reservations that require an advance payment or deposit. Special promotional rates or festive-season packages may have their own refund terms, which will be communicated at the time of booking.

2. Cancellation by the Guest

Refund eligibility depends on how far in advance you cancel your confirmed booking:

• 15 days or more before the check-in date: 90% refund of the amount paid; 10% is retained as an administrative and processing charge.
• 7 to 14 days before the check-in date: 50% refund of the amount paid.
• Less than 7 days before the check-in date: No refund will be issued.
• No-show on the day of check-in without prior notice: No refund will be issued.

All cancellation requests must be submitted in writing to aerakipalms@gmail.com from the email address used at the time of booking. The date on which we receive your written cancellation request will be treated as the official cancellation date.

3. Early Check-Out

Once a guest has checked in, the reservation is considered fully utilised. Refunds will not be provided for early check-outs, unused nights, or partial cancellations of a confirmed stay.

4. Modifications and Date Changes

Requests to modify booking dates are subject to availability and the prevailing tariff for the new dates. One date-change request per booking may be accommodated free of charge if made at least 15 days before the original check-in date. Any difference in tariff will be payable by the guest. Date changes requested within 15 days of check-in will be treated as a cancellation and re-booking.

5. Cancellation by Aeraki Palms

In the rare event that Aeraki Palms is unable to honour a confirmed reservation due to operational, safety, or force majeure reasons, we will offer you one of the following options:

• A full refund of the amount paid, or
• Rescheduling of your stay to alternative dates of equivalent value, subject to availability.

Aeraki Palms shall not be liable for any additional expenses incurred by the guest, including but not limited to travel, transportation, or third-party bookings.

6. Force Majeure

If a booking cannot be honoured or must be cancelled due to events beyond reasonable control - including natural disasters, extreme weather, pandemics, government restrictions, civil unrest, strikes, or road and transport closures - Aeraki Palms will make reasonable efforts to reschedule your stay to alternative dates within 12 months. Cash refunds in such circumstances are at the sole discretion of the management.

7. Banquet, Event and Group Bookings

Banquet halls, weddings, private events, and group bookings involving multiple villas or cottages are subject to a separate written agreement. The advance amount paid for such bookings is generally non-refundable, as significant blocks of inventory and services are reserved on your behalf. Specific terms will be shared before confirmation.

8. Refund Processing

• Approved refunds will be processed to the original payment method used at the time of booking.
• Refunds are typically initiated within 7 working days of the cancellation being confirmed by our team.
• The amount may take an additional 5 to 10 working days to reflect in your account, depending on your bank or payment provider.
• Any transaction charges, payment gateway fees, or currency conversion charges levied by third parties are non-refundable.

9. Non-Refundable Charges

The following are non-refundable under any circumstances:

• Payment gateway and bank transaction charges.
• Taxes and government levies already remitted to the authorities.
• Costs of add-on services (such as transfers, meals, or experiences) that have already been rendered.

10. Third-Party Bookings

If your reservation was made through a travel agent, online travel agency (OTA), or any other third-party platform, the cancellation and refund policy of that platform will apply. Please contact them directly for cancellations and refunds.

11. Changes to this Policy

Aeraki Palms reserves the right to amend this Refund Policy at any time without prior notice. The policy in effect at the time of your booking will apply to that reservation. The latest version will always be available on this page.

12. Contact Us

For any cancellation requests or questions about this Refund Policy, please reach out to us:

Aeraki Palms
Email: aerakipalms@gmail.com
Phone: +91 89281 36157
Address: Aeraki Palms, Bordi Khutkhadi, Bordi Beach, Tal. Dahanu, Dist. Palghar, Maharashtra 401702, India